1. Download the app or continue on the web to sign up
2. Order your SIM with free express delivery
3. Activate your SIM in the app
Share your favourite moments and stay connected to family and friends when you are overseas with our International Roaming pack. It's available for use in over 40 selected countries and the best bit is, it lasts for a whole year! These countries may vary, so check our list below before you travel.
20Mbps is great for streaming HD video and music, scrolling and sharing to your socials, and using cloud storage. Very large files may be slow to load. For more info about what you can or can't do at speeds of 20Mbps, see our Data Speed Guide.
How do I add this?
You'll be able to add International Roaming to your felix plan at any time in the felix app, once you're an active customer.
If you run out of the included data, minutes or text, simply add another $20 International Roaming pack. If you don’t add International Roaming, you can still connect to wifi while overseas and you’ll even receive texts for free. With felix, you won’t get surprise roaming charges.
Countries may vary but presently include:
Indonesia (includes Bali)
Jersey, Guernsey and Isle of Man
Papua New Guinea
Virgin Islands, U.S.
For more information head to our Critical Information Summary.
Some things you should know:
We figure you won’t be roaming the world all year round, so we’ve made this a one-off purchase and not something that recurs. We’ve also excluded premium, video, special and overseas free phone numbers. We’ve picked countries we know are popular to roam to, but that means unfortunately you can’t use the add-on when roaming in countries outside the selected countries listed above, which may vary.
You can use our International Roaming pack in any of the countries mentioned in our selected countries list above, including data, call and text inclusions. Please keep in mind that while roaming in the overseas country, you can only call or text a number that is local to the country you are roaming in, or standard Australian numbers (no premium services).
Sign up to the $35/mth plan in your felix app, or here on the web. Don’t worry, your plan won’t actually start until you activate your SIM, so you won’t lose any days.
Log into your felix mobile app
Tap Settings > International Roaming > More info & how to buy > follow the prompts
felix $20 International Roaming
Only available to eligible customers who are connected to a $35 felix subscription (eligible subscription). International Roaming (product) expires 365 days from the date of purchase - any unused allowance will be forfeited. Fee is $20. Product is a one-off purchase and does not recur. Includes 4GB of data at speeds of up to 20Mbps, 100 standard international minutes and 100 standard international SMS to use while roaming in selected countries (as listed at felixmobile.com.au/plan/international-roaming). Countries are subject to change. Data is deducted in per KB increments. Calls charged in per minute increments. Excludes premium, video, special and overseas free phone numbers. Rates vary per country and are subject to change. You cannot use the product when roaming in countries outside the selected countries listed above. You can purchase another Product at any time, any unused allowance from the original Product will not be forfeited until expiry. Product is only accessible to the connection which added the Product – it is not shareable. If your eligible subscription is cancelled, the product will also automatically cancel. All roaming services subject to network availability.
With 20Mbps you can stream music and high definition video, make a video call, browse the internet and catch up on social media, however downloading or uploading large files may be slower to load. To find out what speeds of up to 20Mbps means for you, go to felixmobile.com.au/plan/data-speed. Actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming.