1. Download the app or continue on the web to sign up
2. Order your SIM with free express delivery
3. Activate your SIM in the app
To request your personal information simply click on the link below, complete the form and return it to the address provided. We won’t charge you for simply making the request or for making any corrections to your personal information. We may charge reasonable costs for carrying out your request.
If you think your personal information is out of date, or may not be accurate or complete, you can ask for it to be updated. If we do not agree that there are grounds to change it, we’ll add a note to the personal information stating that you disagree.
If you believe your privacy has been compromised, please fill in the Privacy Breach form and return it to the address provided. A member of our Privacy team will get in touch within 10 business days.
If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner or the Telecommunications Industry Ombudsman.
Australian Privacy Commissioner: GPO Box
5218 Sydney NSW 2001. Telephone: 1300 363 992. Email: [email protected]
Telecommunications Industry Ombudsman: PO Box 276, Collins Street West,
VIC 8007. Telephone: 1800 062 058. Website: https://www.tio.com.au/making-a-complaint
If you’d rather not get our marketing material, it’s easy to opt-out. Simply opt out of marketing within your felix app. You can also use the opt-out methods provided in our marketing material.
Just a heads up – we’ll still need to send you essential information about your account, your service or prepaid plan and other information required by law.