Switching your number to felix

Bringing your number over to felix is a simple process, all done via our handy app.

95% of switches are completed within two hours, and you won't lose service with your current provider until you're on ours.

Some tips before you start

1. We'll ask you a few important questions before you get started
These are to check you own your current number and to protect you from number fraud.

2. If you choose a physical felix SIM, it will arrive un-activated
It's important that you follow the steps in the app to activate. We'll notify you when it's time to insert your felix SIM.

3. You'll need to keep your current service active
Please keep your current provider’s active SIM in your phone until the switch is complete. Once you’ve switched over, your service with them will automatically cancel.

4. Number switches usually take less than two hours
The good news is that you won’t lose service with your current provider until you’re on felix.

While you wait for the switch to go through, you can continue to use your current provider’s SIM.

Follow these steps to switch your number over to felix

1. Sign up to felix

You can bring your number or get a new one! When you switch to felix via our mobile app or website.

To ensure your transfer can be completed as quickly as possible, you'll need to have the below information about your current provider handy (these need to match exactly for the switch to go through):

1. Your payment type (postpaid or prepaid)
2. Account number (usually on your bill) or
3. The account holder's date of birth

2. Start the switch in the app
3. You've switched over

Follow these steps to switch your number over to felix with eSIM

1. Sign up to felix

You can bring your number or get a new one! Sign up to felix and order your eSIM via our mobile app or website.

To ensure your transfer can be completed as quickly as possible, you'll need to have the below information about your current provider handy (these need to match exactly for the switch to go through):

1. Your payment type (postpaid or prepaid)
2. Account number (usually on your bill) or
3. The account holder's date of birth

2. Start the switch in the app
3. You've switched over
4. Set up your eSIM

The felix way

One tree planted

Get a tree planted for every month you're with us through One Tree Planted.

Certified carbon neutral

felix is carbon neutral and Australia's first telco brand to be powered by 100% renewable electricity.

7 day happiness guarantee

Get your money back within 7 days of activating your SIM for a full refund. T&Cs apply.

How to switch to felix

1. Download the felix app or continue on the web to sign up

Sign up to the $35/mth plan in your felix app, or here on the web. Don’t worry, your plan won’t actually start until you activate your SIM, so you won’t lose any days.

2. Order your SIM with free express delivery
3. Activate your SIM in the app
felix has one simple mobile phone plan