Switching your number to felix
Bringing your number over to felix is a simple process, all done via our handy app. 95% of switches are completed within two hours, and you won't lose service with your current provider until you're on ours.
Some tips before you start
1. We'll ask you a few important questions before you get started
These are to check you own your current number and to protect you from number fraud.
2. If you choose a physical felix SIM, it will arrive un-activated
It's important that you follow the steps in the app to activate. We'll notify you when it's time to insert your felix SIM.
3. You'll need to keep your current service active
Please keep your current provider’s active SIM in your phone until the switch is complete. Once you’ve switched over, your service with them will automatically cancel.
4. Number switches usually take less than two hours
The good news is that you won’t lose service with your current provider until you’re on felix.
While you wait for the switch to go through, you can continue to use your current provider’s SIM.
Physical SIM - How to bring your number over
Sign up to felix
Start the switch in the app
You've switched over
eSIM - How to bring your number over
Sign up to felix
Start the switch in the app
You've switched over
Set up your eSIM
Better mobile for you and the planet
One tree planted
We plant one tree a month on your behalf for every month you're with us through One Tree Planted.
Certified carbon neutral
We're proudly certified carbon neutral by government-backed initative, Climate Active.
Powered by renewable electricity
The first telco brand in Australia to be powered by 100% renewable electricity.
Everything you need in the felix mobile app
Switch in minutes
- Download the app or continue on web to sign up.
- Follow the steps in the app to activate your eSIM.
- You won't lose service with your current provider until you're on felix.
Mobile that's not all talk
