Sign up and activation
Welcome to the do-gooders club - let's get you set up
How do I sign up and how much is it?
How do I sign up and how much is it?
How do I sign up for an eSIM?
How do I sign up for an eSIM?
How long will my physical SIM delivery take?
How long will my physical SIM delivery take?
How do I switch my number to felix?
How do I switch my number to felix?
I haven't received the SMS to start my switch across to felix
I haven't received the SMS to start my switch across to felix
Can I get my physical SIM sent to a PO Box or Parcel Locker?
Can I get my physical SIM sent to a PO Box or Parcel Locker?
Can I buy a felix SIM now and activate it later?
Can I buy a felix SIM now and activate it later?
What payment method can I sign up with?
What payment method can I sign up with?
I am having trouble verifying my email
I am having trouble verifying my email
How do I apply my referral or promo code?
How do I apply my referral or promo code?
Activating your physical SIM if you're keeping your existing number
Activating your physical SIM if you're keeping your existing number
Activating your physical SIM if you're getting a new felix number
Activating your physical SIM if you're getting a new felix number
Activating your eSIM if you're keeping your existing number
Activating your eSIM if you're keeping your existing number
Activating your eSIM if you're getting a new felix number
Activating your eSIM if you're getting a new felix number
Switching my number failed, what do I do now?
Switching my number failed, what do I do now?
How long does it take to switch my number to felix?
How long does it take to switch my number to felix?
Do I need the felix mobile app?
Do I need the felix mobile app?
I've set up my eSIM but it's not working
I've set up my eSIM but it's not working
How do I manage multiple plans loaded to an eSIM on my device?
How do I manage multiple plans loaded to an eSIM on my device?
How do I manage outgoing calls if I have multiple SIMs?
How do I manage outgoing calls if I have multiple SIMs?
How do I manage incoming calls when I have multiple SIMs?
How do I manage incoming calls when I have multiple SIMs?
How do I manage text messages if I have multiple SIMs?
How do I manage text messages if I have multiple SIMs?
How do I manage data if I have multiple SIMs?
How do I manage data if I have multiple SIMs?
Will I lose my contacts, photos and other data when switching to felix?
Will I lose my contacts, photos and other data when switching to felix?
I did not receive my physical SIM
I did not receive my physical SIM
My physical SIM scan isn't working
My physical SIM scan isn't working
Where do I find my physical SIM number?
Where do I find my physical SIM number?
Common problems when activating your SIM
Common problems when activating your SIM
How do I get a felix SIM?
How do I get a felix SIM?
Can I sign up without the app?
Can I sign up without the app?
Is my mobile phone compatible with a felix SIM?
Is my mobile phone compatible with a felix SIM?
How much is the app? Do I need it?
How much is the app? Do I need it?
Do you run credit checks?
Do you run credit checks?
How old do I need to be to sign up to felix?
How old do I need to be to sign up to felix?
How much does it cost to sign up?
How much does it cost to sign up?
Can I activate my SIM overseas?
Can I activate my SIM overseas?
Can I sign up to felix if I'm only visiting Australia?
Can I sign up to felix if I'm only visiting Australia?
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
