Common problems when activating your SIM

Got your physical SIM and not sure what to do now?

• Activating your physical SIM if you're keeping your existing number

• Activating your physical SIM if you're getting a new felix number

You haven't received the SMS to confirm your switch?

• I haven't received the SMS to start my switch across to felix

Your number switch has failed?

• Switching my number failed, what do I do now?

• How long does it take to switch my number to felix?

Need help setting up your eSIM?

• I've set up my eSIM but it's not working