Into the Wild Escapes Competition

2025 felix mobile – Into the Wild Escapes Competition

Terms and Conditions

Overview

1. Information on how to enter the 2025 Felix Mobile – Into the Wild Escapes Competition (Competition) and the available prize forms part of these terms and conditions of entry (Terms and Conditions). Submission of an entry is deemed acceptance of these Terms and Conditions.

2. The promoter is TPG Telecom Limited trading as Felix Mobile (ABN 76 096 304 620) of Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 (Felix Mobile) (Promoter).

Eligibility

3. Entry is open to residents of Australia aged 18 or above (inclusive) (Eligible Entrants or Entrant).

4. Employees (and their immediate families) of the Promoter, participating retailers or any of their associated agencies or companies are ineligible to enter.

Competition Period

5. The Competition commences at 9:00AM (AEST) on Thursday, 30 January 2025 and concludes at 5:00PM (AEST) on Friday, 28 February 2025(Competition Period).

How to enter

6. To enter, Eligible Entrants must, during the Competition Period, complete at least one (1) of the following actions (each completed action counts as one (1) Entry Submission or Entry):

a. follow @felixmobileau on Instagram or TikTok;

b. sign up to Felix Mobile as a new customer via any channel (web, app or retail store) and activate their new SIM;

c. refer a friend to Felix Mobile by getting the friend to sign up to Felix Mobile as a new customer and use their referral code to activate the new SIM; and/or

d. reactivate their Felix Mobile subscription.

7. Entry into the Competition will occur automatically upon making an Entry Submission.

8. Eligible Entrants may enter a maximum of six (6) Entry Submissions.

9. Entries will only be considered if they are made within the Competition Period.

10. An Entry is deemed to be received at the time of its receipt by the Promoter and not at the time of transmission.

11. Any costs associated with entering the Competition, such as signing up to Felix Mobile as a new customer or reactivating their Felix Mobile subscription, are the Entrant’s responsibility and will be based on the cost of the Felix Mobile plan chosen by the Entrant.

12. The Promoter reserves the right to verify the validity of Entries and to disqualify any Entrant who the Promoter believes has either tampered with the Entry process or has made an Entry Submission other than in accordance with these Terms and Conditions.

13. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

14. Incomplete Entries will be deemed invalid. Any incorrect details submitted may render the corresponding Entry invalid.

15. All Entries are the property of the Promoter. No responsibility is accepted for Entries not received by the Promoter. Entries will be deemed invalid if stolen, forged, mutilated or tampered with in any way.

16. If there is a dispute as to the identity of an Entrant, the Entrant will be deemed to be the person in whose name the mobile, Instagram or TikTok account is held.

Selection of Winner and Prize

17. There will be 1 prize in the Competition in total (Prize, and the winner of the Prize being Winner).

18. A draw to select the Winner will be conducted by the Promoter between 9:00AM (AEST) and 5:00PM (AEST) on Tuesday, 4 March 2025. Each Eligible Entrant will be in the draw for a Prize.

19. This Competition is a game of chance.

20. The Winner will receive a $1,000 “Into the Wild Escapes” gift card, valued at $1,000.

21. Total number of Prizes = 1. Total Prize value = $1,000 ex GST.

22. The Prize is not to be resold, or transferred to a third party, nor are they exchangeable, or redeemable for cash. The Promoter accepts no responsibility for any variation in prize value. The prize value is the recommended retail price and are correct at the time of printing.

23. If the Promoter is unable to supply the nominated Prize, or part of any nominated Prize, the Promoter reserves the right, subject to the written directions of any competent authority, to supply another prize of greater or equal value.

24. All additional costs not expressly stated, but which may be incurred in acceptance and use of the Prize, are the sole responsibility of the Winner.

25. The Promoter accepts no responsibility for a Prize being damaged or lost in transit.

Notification and re-selection of Winner

26. The Winner will be notified in writing from 9:00AM (AEST) on Wednesday, 5 March 2025. The Winner will be notified within 7 days from Wednesday, 5 March 2025.

27. The Promoter will notify the Winner between 9:00AM (AEST) and 5:00PM (AEST) on Wednesday, 5 March 2025 via email or direct message to the Instagram or TikTok account they have provided with their Entry, which will announce them as the Winner. The Winner will be instructed to confirm their eligibility and ability to claim the Prize. Felix Mobile will not contact customers and request personal information or payment details to claim a Prize.

28. The Promoter will take all reasonable steps to notify the Winner.

29. The Prize must be claimed by the Winner by 5:00PM (AEST) on Friday, 21 March 2025.

30. Subject to clauses 31-33 below, if for any reason whatsoever a Winner does not claim their Prize by 5:00PM (AEST) on Friday, 21 March 2025, then the Prize will be forfeited by the Winner and neither cash nor any other prize will be awarded in lieu of that Prize.

31. If for any reason whatsoever a Winner does not accept their Prize by 5:00PM (AEST) on Friday, 21 March 2025, the Promoter will redraw and announce a back-up winner (Back-Up Winner) by 5:00PM (AEST) on Friday, 4 April 2025 (Back-Up Winner Selection) at Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000. This Back-Up Winner will enjoy the same rights and responsibilities as the Winner they replaced, as outlined in these Terms and Conditions.

32. A Back-Up Winner will be notified via email or direct message to the Instagram or TikTok account they have provided with their Entry by the Promoter within 1 business day of the Back-Up Winner Selection.

33. If for any reason whatsoever a Back-Up Winner does not claim their Prize by 5:00PM (AEST) on Tuesday, 8 April 2025, then the Prize will be forfeited by the Back-Up Winner and neither cash nor any other prize will be awarded in lieu of that Prize.

General

34. Eligible Entrants can only enter in their own name.

35. The Promoter reserves the right to request the Eligible Entrant to produce appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the Eligible Entrant’s eligibility to enter and claim a Prize, before issuing a Prize.

36. If for any reason whatsoever beyond the reasonable control of the Promoter, the Competition is not capable of being conducted as reasonably anticipated, the Promoter reserves the right, in its discretion, unless to do so would be prohibited by law, to (a) disqualify any Entrant; and/or (b) to cancel, suspend, modify, terminate or cancel the Competition.

37. The Promoter assumes no responsibility for, and the Eligible Entrant releases the Promoter from responsibility for, any failure to receive an Entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer systems and servers) as a result of the Eligible Entrant’s participation in the Competition or the conduct of the Competition generally or as a direct or indirect result of an Entrant’s error, any technical problem of any kind including communications or network failure, unauthorised access to, transferring or theft of data, whether caused by the Eligible Entrant or associated with the equipment or programming used in the conduct of this Competition. If, because of any such problem, this Competition is not able to be conducted as planned and/or the Competition’s administration, security, fairness or integrity are compromised or affected, the Promoter may (where necessary with the approval of the relevant department) cancel, terminate, modify or suspend the Competition and/or disqualify any Entrant involved in interfering or tampering with the conduct of this Competition in any way.

38. These Terms and Conditions do not, nor do they intend to, limit, exclude or modify any non-excludable statutory guarantee under the Competition and Consumer Act 2010 (Cth) or any other warranties (whether express or implied) or terms under any state or federal legislation which cannot be excluded.

39. Subject to clause 38 and to the maximum extent permitted under law, the Promoter (including its officers, employees and agents) excludes all liability whether arising in tort (including, without limitation, negligence), contract or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss or profits) whether direct, indirect, special or consequential, arising in any way out of the Competition, including, without limitation, the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any Entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax implications; and/or (f) a Prize or use of a Prize. Nothing in these Terms and Conditions affects the statutory rights of any person under the Australian Consumer Law or any other applicable law.

40. This Competition is in not sponsored, endorsed or administered by, or associated with TikTok or Instagram. The Entrant releases TikTok and Instagram from all liability in relation to the Competition.

Publication of winners

41. The last name, first initial and post code of the Winner and Back-Up Winner will be published within 2 business days of the relevant draw on Felix Mobile’s Instagram stories and website at the URL: https://felixmobile.com.au/terms-policies/competition-Into-The-Wild-Escapes-Jan-2025