Regain control of your number

If you’re experiencing or have left a domestic or family violence situation and would like to keep your mobile number but the account isn’t in your name, we may be able to help transfer the mobile number into your name. Please reach out to us via live chat in the felix mobile app.

You may need to provide further information about your circumstances as well as additional documents such as:

• Identification, such as your driver’s licence, passport, or Medicare card

• A Statutory Declaration by an authorised person that you are, or have been the subject of domestic or family violence

• An AVO, police report, court order, or letter from a domestic violence or community shelter that supports your request

• Information about the device associated with your mobile number