2025 felix moile Refer a Friend Competition - Terms and Conditions

Overview 

1. Information on how to enter the 2025 Felix Mobile Refer a Friend competition (Competition) and the available prizes forms part of these terms and conditions of entry (Terms and Conditions). Submission of an entry is deemed acceptance of these Terms and Conditions. 

2. The promoter is TPG Telecom Limited trading as Felix Mobile (ABN 76 096 304 620) of Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 (Felix Mobile) (Promoter). 

Eligibility 

1. Entry is open to residents of Australia aged 18 or above who are Felix Mobile customers as at 8.00AM (AEST) on Friday 25 July 2025 and who remain Felix Mobile customers as at 11:59PM (AEST) on Sunday 17 August 2025 (Eligible Entrants or Entrant). 

2. Employees (and their immediate families) of the Promoter, participating retailers or any of their associated agencies or companies are ineligible to enter. 

Competition Period 

1. The Competition commences at 8:00AM (AEST) on Friday, 25 July 2025 and concludes at 11:59PM (AEST) on Sunday, 17 August 2025 (Competition Period). 

How to enter 

1. To submit an entry in the Competition, Eligible Entrants must, during the Competition Period, successfully refer a friend to Felix Mobile by doing the following: 

2. log in to their Felix Mobile account on the Felix Mobile app and scroll to the bottom of the Home tab;  

3. tap on the “Refer a friend” block to access their unique referral code;  

4. share their unique referral code with a person who is not an existing Felix Mobile customer (Friend); and 

5. the Friend must sign up to any Felix Mobile plan using the unique referral code, activate their SIM and remain connected to a Felix Mobile plan before the Competition Period concludes at 11:59PM (AEST) on Sunday, 17 August 2025, which may require the Friend to pay a fee to Felix Mobile depending on the plan selected 

(Entry or Successful Referral). 

1. The Friend, as provided under clause 6, means a person who is not an existing Felix Mobile customer and following the receipt of the unique referral code from the Eligible Entrant, validly completes the actions stipulated under clause 6d. 

2. The Friend may change or cancel their selected Felix Mobile plan at anytime in accordance with the terms and conditions of the relevant Felix Mobile plan, but to qualify as a valid Entry, the Friend must remain connected to a Felix Mobile plan before the Competition Period concludes at 11:59PM (AEST) on Sunday, 17 August 2025. 

3. Entry into the Competition will occur automatically upon a Successful Referral in accordance with clause 6.  

4. There is no limit to the number of Entries an Eligible Entrant may make to enter the Competition. 

5. An Entry is deemed to be received at the time the Promoter receives confirmation that the Friend has activated their SIM in accordance with clause 6d. 

6. Entries will only be considered if they are made within the Competition Period.  

7. If an Eligible Entrant enters the Competition during the Competition Period but disconnects their Felix Mobile plan before the draw at 10:00AM (AEST) on Monday, 18 August 2025, the Eligible Entrant will be removed from the Competition and will be ineligible to receive a prize. 

8. If a Friend uses the unique referral code from an Eligible Entrant to sign up, activate and connect to a Felix Mobile plan during the Competition Period but disconnects their Felix Mobile plan before the Competition Period concludes at 11:59PM (AEST) on Sunday, 17 August 2025, the Entry associated with this Friend and the Eligible Entrant from whom they received the unique referral code will be deemed invalid. 

9. Any costs associated with entering the Competition are the Entrant and/or the Friend’s responsibility. 

10. The Promoter reserves the right to verify the validity of the Entry and to disqualify any Entrant who the Promoter believes has either tampered with the entry process or has made an Entry other than in accordance with these Terms and Conditions. 

11. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. 

12. Incomplete Entries will be deemed invalid. Any incorrect details submitted may render the corresponding Entry invalid. Entries will be deemed invalid if the Promoter forms the view that the Entry contains stolen, forged, mutilated or tampered information. 

13. Eligible Entrants and/or the Friend must not use the unique referral code in any manner or for any purpose other than as expressly provided for in clause 6. Entries will be deemed invalid if the Promoter forms the view that the unique referral code is not used by the Eligible Entrant and/or the Friend in accordance with the manner and purpose provided for in clause 6, which includes but not limited to sharing the unique referral code to the general public.  

14. If there is a dispute as to the identity of an Entrant, the Entrant will be deemed to be the person in whose name the associated Felix Mobile account is held. 

Selection of Winners and Prize 

1. There will be 10 winners of the Competition in total (Winners).  

2. A draw to select the Winners will be conducted by the Promoter at Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 at 10:00AM (AEST) on Monday, 18 August 2025. An Eligible Entrant who has made one or more Entries will be in the draw.  

3. This Competition is a game of chance.  

4. The prize each Winner will receive is valued at up to a total of $4,800 depending on the Winner’s state of residency (Prize) comprising:  

5. a hired car for 3 days from a car hire agency of the Promoter’s choice (from Friday, 19 September 2025 to Sunday, 21 September 2025), valued at up to $500;  

6. a hotel accommodation for 2 people for a 2 nights stay at a hotel of the Promoter’s choice (checking in on Friday, 19 September 2025 and checking out on Sunday, 21 September 2025), valued at up to $2,200;  

7. 2 return flight tickets to Melbourne, Victoria with an airline of the Promoter’s choice (departing on Friday, 19 September 2025 and returning on Sunday, 21 September 2025), valued at up to $1,600;  

8. a Visa Gift Card valued at $500; and 

9. a Koala food tree planting experience in Morning Peninsula, Victoria for 2 people on 20 September 2025 

(together, Prize Inclusions). 

1. Total number of Prizes = 10. Total Prize Value = up to $48,000 incl GST. 

2. Each Winner may nominate one guest to use the Prize with them.  

3. The Winners acknowledge that the dates associated with each of the Prize Inclusions under clause 24 are fixed and cannot be amended or substituted.  

4. The Prize is subject to the terms and conditions of each Prize Inclusion, and the Promoter accepts no responsibility for the Winners and their nominated guests’ compliance with those terms and conditions, including but not limited to the provision of the Winners and their nominated guests’ credit card details to the car hire agency and hotel as a security bond for the hired car and hotel accommodation.  

5. The Promoter accepts no responsibility and will not be held liable for any actual or risk of loss or damage, injury or any other claims in connection with the use of the Prize by the Winners and their nominated guests, including but not limited to any damage caused by the Winners, their nominated guests and/or any third parties to the hired car and/or the hotel accommodation.  

6. The Prize and Prize Inclusions are not to be resold, or transferred to a third party, nor are they exchangeable, or redeemable for cash. The Promoter accepts no responsibility for any variation in prize value. All prize values are the recommended retail price and are correct at the time of printing. 

7. If the Promoter is unable to supply the Prize, or part of the Prize, the Promoter reserves the right, subject to the written directions of any competent authority, to supply another prize of greater or equal value. 

8. All additional costs not expressly stated, but which may be incurred in acceptance and use of the Prize, are the sole responsibility of the Winners their nominated guests. 

9. The Promoter accepts no responsibility for a Prize Inclusion being damaged or lost in transit. 

Notification and re-selection of Winners 

1. The Winners will be notified in writing within 7 days from 10:00AM (AEST) on Monday, 18 August 2025. 

2. The Promoter will notify the Winners in writing by text message and/or email from 10:00AM (AEST) on Monday, 18 August 2025 to the phone number and/or email address associated with their Felix Mobile account, which will announce them as a Winner. The Winners will be instructed to confirm their eligibility and ability to claim the Prize. The Promoter will not request payment details from the Winners to claim a Prize. 

3. The Promoter will take all reasonable steps to notify each Winner. 

4. Each Winner must claim their Prize by 9:00AM (AEST) on Monday, 1 September 2025. 

5. Subject to clauses 39-41 below, if for any reason whatsoever a Winner does not claim their Prize by 9:00AM (AEST) on Monday, 1 September 2025, then the Prize will be forfeited by the Winner and neither cash nor any other prize will be awarded in lieu of that Prize. 

6. If for any reason whatsoever a Winner does not accept their Prize 9:00AM (AEST) on Monday, 1 September 2025, the Promoter will redraw and announce a back-up winner (Back-Up Winner) at 10:00AM (AEST) on Monday, 1 September 2025 (Back-Up Winner Selection) at Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000. This Back-Up Winner will enjoy the same rights and responsibilities as the Winner they replaced, as outlined in these Terms and Conditions. 

7. A Back-Up Winner will be notified in writing by text message and/or email to the phone number and/or email address associated with their Felix Mobile account by the Promoter within 7 days of the Back-Up Winner Selection. 

8. If for any reason whatsoever a Back-Up Winner does not claim their Prize by 9:00AM (AEST) on Monday, 15 September 2025 then the Prize will be forfeited by the Back-Up Winner and neither cash nor any other prize will be awarded in lieu of that Prize. 

General 

1. Eligible Entrants can only enter in their own name. 

2. The Promoter reserves the right to request the Eligible Entrant to produce appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the Eligible Entrant’s eligibility to enter and claim a Prize, before issuing a Prize. 

3. If for any reason whatsoever beyond the reasonable control of the Promoter, the Competition is not capable of being conducted as reasonably anticipated, the Promoter reserves the right, in its discretion, unless to do so would be prohibited by law, to (a) disqualify any Entrant; and/or (b) to cancel, suspend, modify, terminate or cancel the Competition, subject to State or Territory regulation. 

4. The Promoter assumes no responsibility for, and the Eligible Entrant releases the Promoter from responsibility for, any failure to receive an Entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer systems and servers) as a result of the Eligible Entrant’s participation in the Competition or the conduct of the Competition generally or as a direct or indirect result of an Entrant’s error, any technical problem of any kind including communications or network failure, unauthorised access to, transferring or theft of data, whether caused by the Eligible Entrant or associated with the equipment or programming used in the conduct of this Competition. If, because of any such problem, this Competition is not able to be conducted as planned and/or the Competition’s administration, security, fairness or integrity are compromised or affected, the Promoter may (where necessary with the approval of the relevant department) cancel, terminate, modify or suspend the Competition and/or disqualify any Entrant involved in interfering or tampering with the conduct of this Competition in any way. 

5. These Terms and Conditions do not, nor do they intend to, limit, exclude or modify any non-excludable statutory guarantee under the Competition and Consumer Act 2010 (Cth) or any other warranties (whether express or implied) or terms under any state or federal legislation which cannot be excluded. 

6. Subject to clause 46 and to the maximum extent permitted under law, the Promoter (including its officers, employees and agents) excludes all liability whether arising in tort (including, without limitation, negligence), contract or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss or profits) whether direct, indirect, special or consequential, arising in any way out of the Competition, including, without limitation, the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any Entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax implications; and/or (f) a Prize or use of a Prize. Nothing in these Terms and Conditions affects the statutory rights of any person under the Australian Consumer Law or any other applicable law. 

7. The Entrants and their Friends’ personal information will be collected by the Promoter. Personal information will be stored on the Promoter’s databases. If the Entrants or their Friends have selected the relevant marketing option in their Felix Mobile account, the Promotor may use the information for future marketing purposes regarding their goods or services, including contacting the Entrants and their Friends electronically. Personal information will be handled in accordance with the Promoter’s privacy policy which is located at https://felixmobile.com.au/terms-policies/privacy. The Promoter gathers personal information about the Entrants and their Friends to enable them to participate in this Competition and may disclose the Entrants and their Friends’ personal information to third parties including prize suppliers and service providers to assist in conducting this Competition and to the State and Territory trade promotion or lottery department as required under the relevant trade promotion or lottery legislation. If the Entrants or their Friends do not provide their personal information as requested, they may be ineligible to enter into the Competition and/or receive the Prize or any of the Prize Inclusions. 

8. This Competition is in no way sponsored, endorsed or administered by, or associated with Facebook, TikTok or Instagram. The Entrant releases Facebook, TikTok and Instagram from all liability in relation to the Competition. 

Publication of winners 

1. The last name, first initial, and post code, of each Winner and Back-Up Winner will be published within 7 days of the relevant draw on Felix Mobile’s website at the URL: www.felixmobile.com.au/terms-and-policies/refer-a-friend-mornington-peninsula-competition 

Permit numbers 

1. The applicable permit numbers are: SA Licence No. T25/1187; NSW Authority No. TP/04249; and ACT Permit No. TP 25/01605.1.