Using a Power of Attorney or an Advocate to act on behalf of an account holder
Power of Attorney You can make enquiries and changes on behalf of the account holder if you have been granted Power of Attorney to act for the account holder. For us to grant you access to the account as an authorised third party, you’ll need to provide the Power of Attorney and supporting documentation.
Where to send documentation You can send Power of Attorney documentation via Email or Mail;
Postal address | |
felix mobile GPO Box 406 Sydney NSW 2001 |
Supporting Documentation we need from you We require the following information from you;
The Power of Attorney document (see below)
A copy of your photo ID (e.g. driver's licence or passport)
Mobile number of the felix account you are wanting to enquire or act on behalf of.
The supporting documentation you’re required to provide will depend on whether you have a general or enduring Power of Attorney.
General Power of Attorney If you have a general Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.
General Power of Attorney requirements | NSW Powers of Attorney Act 2003 (NSW) | VIC Instruments Act 1958 (VIC) | QLD Powers of Attorney Act 1998 (QLD) | ACT Powers of Attorney Act 2006 (ACT) | SA Powers of Attorney and Agency Act 1984 (SA) | TAS Powers of Attorney Act 2000 (TAS) | NT Powers of Attorney Act 2006 (NT) | WA Guardianship and Administration Act 1990 (WA) |
Must be in prescribed form | x See example of NSW Power of Attorney | x See example of VIC Power of Attorney | ✓ Must use QLD Power of Attorney | x | x See example of SA Power of Attorney | ✓ Must use TAS Power of Attorney | x See example of NT Power of Attorney | x |
Registered | x | x | x | x | x | ✓ | x | x |
Date of Power of Attorney | ✓ | ✓ | ✓ | ✓ | ✓ | x | ✓ | |
Principal name and address | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Principal representative name and address | x | x | x | x | x | ✓ | x | |
Attorney name and address | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Principal signature | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Principal’s representative signature | x | x | x | x | ✓ | x | ||
Date of principal signing | ✓ | x | x | x | x | x | x | |
Principal’s signature witnessed by prescribed witness | ✓ | x | x | x | x | ✓ If principal’s representative signing on behalf of principal, principal’s representative must sign in presence of 2 prescribed witnesses | x | |
Witness name | ✓ | x | ✓ | ✓ | ✓ | ✓ | ✓ | |
Witness address | ✓ | x | ✓ | x | ✓ | x | x | |
Date of witness signing | x | ✓ | x | x | x | x | ||
Acceptance by attorney | x | x | x | x | x | x | x | |
Attorney signature | x | x | x | x | x | ✓ | x | |
Date of attorney signing | x | x | x | x | x | x |
Enduring Power of Attorney If you have an Enduring Power of Attorney, depending on the state or territory, you’ll need to provide us with the following.
General Power of Attorney requirements | NSW Powers of Attorney Act 2003 (NSW) | VIC Instruments Act 1958 (VIC) | QLD Powers of Attorney Act 1998 (QLD) | ACT Powers of Attorney Act 2006 (ACT) | SA Powers of Attorney and Agency Act 1984 (SA) | TAS Powers of Attorney Act 2000 (TAS) | NT Powers of Attorney Act 2006 (NT) | WA Guardianship and Administration Act 1990 (WA) |
Prescribed | ✓ Must use NSW Enduring Power of Attorney | x | ✓ Must use QLD Enduring Power of Attorney | x | x See example of SA Enduring Power of Attorney | x See example of TAS Enduring Power of Attorney | x See example of NT Enduring Power of Attorney | ✓ Must use WA Enduring Power of Attorney |
Registered | x | x | x | x | x | x | ✓ | x |
Date | ✓ | ✓ | ✓ | ✓ | x | |||
Principal name, address and signature | ✓ | ✓ | ✓ | ✓ | ✓ | |||
Principal’s signature witnessed by adult witness | ✓ Need 1 adult witness and 1 prescribed witness | ✓ Witnessed by 2 adult witnesses and containing a certificate in accordance with s 22 | ✓ | ✓ Need 2 adult witnesses | x | |||
Principal’s signature witnessed by prescribed witness | ✓ Need 1 adult witness and 1 prescribed witness | x | x | x | ✓ | |||
Witness signature | ✓ | ✓ | x | ✓ | ✓ | |||
Date of witness signing | x | ✓ | x | x | x | |||
Acceptance by Attorney | x | ✓ | ✓ Must use SA Form of Acceptance of Enduring Power of Attorney | ✓ See example of TAS Form of Acceptance of Enduring Power of Attorney | ✓ See example of NT Form of Acceptance of Enduring Power of Attorney | |||
Attorney name | ✓ | ✓ | ✓ | ✓ | ✓ | |||
Attorney signature | x | ✓ | ✓ | ✓ | ✓ | |||
Date of attorney signing | x | ✓ | x | x | x |
Advocate You can have an advocate chat on your behalf after providing consent when you are present. An advocate can only act on your behalf or access your account or information with you present after successfully verifying your identity, including Two-Factor Authentication (2FA) steps, and you agreeing to such action. You must provide consent each time you start a chat and cannot establish ongoing consent.
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Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
