Legal and privacy
Legal policies, procedures and your online safety
What is the Fair Use Policy?
Financial Hardship Policy
How can I contact felix for help?
Where is the felix support centre?
How you can protect your data
Ensuring that your security information and personal details are safe
I've got an idea for felix that I'd like to share!
Supporting customers with accessibility needs
I’m getting harassed/threatened on my mobile number, what can I do?
How do I make a complaint?
What is the the felix 7 Day Happiness Guarantee?
How can I change my marketing preferences?
Scams Awareness
SMS Sender ID Register
I believe I'm the victim of Fraud
My number has been fraudulently transferred from felix to another provider, or I suspect it has
I think I have lost money to a scammer
Using a Power of Attorney or an Advocate to act on behalf of an account holder
Managing an account following a bereavement
Remote ID verification
Abhorrent Material
What is Multi-Factor Authentication and why is it important?
Online Safety & Content filtering
Updates to plan pricing (January 2026)
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
