Legal and privacy
Legal policies, procedures and your online safety
How can I contact felix for help?
How can I contact felix for help?
Where is the felix support centre?
Where is the felix support centre?
What is the Fair Use Policy?
What is the Fair Use Policy?
How you can protect your data
How you can protect your data
Ensuring that your security information and personal details are safe
Ensuring that your security information and personal details are safe
Financial Hardship Policy
Financial Hardship Policy
I've got an idea for felix that I'd like to share!
I've got an idea for felix that I'd like to share!
Supporting customers with accessibility needs
Supporting customers with accessibility needs
I’m getting harassed/threatened on my mobile number, what can I do?
I’m getting harassed/threatened on my mobile number, what can I do?
How do I make a complaint?
How do I make a complaint?
What is the the felix 7 Day Happiness Guarantee?
What is the the felix 7 Day Happiness Guarantee?
How can I change my marketing preferences?
How can I change my marketing preferences?
Scams Awareness
Scams Awareness
I believe I'm the victim of Fraud
I believe I'm the victim of Fraud
My number has been fraudulently transferred from felix to another provider, or I suspect it has
My number has been fraudulently transferred from felix to another provider, or I suspect it has
I think I have lost money to a scammer
I think I have lost money to a scammer
Using a Power of Attorney or an Advocate to act on behalf of an account holder
Using a Power of Attorney or an Advocate to act on behalf of an account holder
Managing an account following a bereavement
Managing an account following a bereavement
Remote ID verification
Remote ID verification
Abhorrent Material
Abhorrent Material
What is Multi-Factor Authentication and why is it important?
What is Multi-Factor Authentication and why is it important?
Online Safety & Content filtering
Online Safety & Content filtering
Updates to plan pricing (January 2026)
Updates to plan pricing (January 2026)
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
