I'm getting slow speeds on Unlimited or Unlimited+, why?
You get speeds up to 40Mbps on our Unlimited plan or up to 80Mbps on our Unlimited+ plan. The actual speeds you experience may vary depending on factors such as device capabilities, location, network congestion, network coverage and if you’re roaming.
Your Mbps can alter depending on the traffic around you trying to access the same connection.
If you’re tethering to another device, this may impact network performance to your device. Check our coverage map to see the general average coverage in your area.
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Our Australian based support team is online until 8PM today (Sydney time). Support times

Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times