Network + troubleshooting
Coverage and what 40Mbps means for you
Will I have coverage in my area?
Will I have coverage in my area?
Which network does felix use?
Which network does felix use?
How do I know when I’m using VoLTE?
How do I know when I’m using VoLTE?
Where can I use WiFi Calling?
Where can I use WiFi Calling?
How do I make WiFi calls?
How do I make WiFi calls?
Network Maintenance and Upgrade Tracker
Network Maintenance and Upgrade Tracker
Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?
Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?
What is 5G?
What is 5G?
I'm getting less than 40Mbps, why?
I'm getting less than 40Mbps, why?
My data is running slowly
My data is running slowly
My streaming is slow
My streaming is slow
I am unable to send/receive texts
I am unable to send/receive texts
I am unable to make/receive calls
I am unable to make/receive calls
I’m having troubles with my iMessage since activating my SIM
I’m having troubles with my iMessage since activating my SIM
What are the APN settings for felix?
What are the APN settings for felix?
Can I access VoLTE on a 5G compatible device?
Can I access VoLTE on a 5G compatible device?
What happens if I turn off WiFi Calling and VoLTE?
What happens if I turn off WiFi Calling and VoLTE?
More information on the 3G network closure
More information on the 3G network closure
Can I use felix for my home internet connection?
Can I use felix for my home internet connection?
How can I check my upload/download speed (in real-time)?
How can I check my upload/download speed (in real-time)?
How much speed do video streaming services need for HD quality?
How much speed do video streaming services need for HD quality?
How fast is 40Mbps?
How fast is 40Mbps?
What's the average speed?
What's the average speed?
How can I reduce my data consumption?
How can I reduce my data consumption?
Emergency calls
Emergency calls
What do speeds of 150Mbps mean for me?
What do speeds of 150Mbps mean for me?
How do I enable 5G on my phone?
How do I enable 5G on my phone?
Do I need 5G?
Do I need 5G?
Will I get 5G in my area?
Will I get 5G in my area?
Why is there a speed cap on 4G and 5G?
Why is there a speed cap on 4G and 5G?
Will I notice a speed difference on 5G?
Will I notice a speed difference on 5G?
Is 5G safe?
Is 5G safe?
With the launch of 5G, will 4G and VoLTE still work?
With the launch of 5G, will 4G and VoLTE still work?
Check your coverage
Check your coverage
What plans are limited to 40Mbps?
What plans are limited to 40Mbps?
Our regional network is expanding!
Our regional network is expanding!
Can I use an international phone with a felix SIM?
Can I use an international phone with a felix SIM?
Why is my phone’s hotspot not working?
Why is my phone’s hotspot not working?
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
