Network + troubleshooting
Coverage and what your data speeds mean for you
Will I have coverage in my area?
Which network does felix use?
How do I know when I’m using VoLTE?
Where can I use WiFi Calling?
How do I make WiFi calls?
Emergency calls
Network Maintenance and Upgrade Tracker
Why is there a difference between the level of coverage displayed in your coverage checker and my own experience?
What is 5G?
I'm getting slow speeds on Unlimited or Unlimited+, why?
My data is running slowly
My streaming is slow
I am unable to send/receive texts
I am unable to make/receive calls
I’m having troubles with my iMessage since activating my SIM
What are the APN settings for felix?
Can I access VoLTE on a 5G compatible device?
What happens if I turn off WiFi Calling and VoLTE?
More information on the 3G network closure
Can I use felix for my home internet connection?
How can I check my upload/download speed (in real-time)?
How much speed do video streaming services need for HD quality?
How fast is 40Mbps?
What's the average speed?
How can I reduce my data consumption?
What do speeds of 150Mbps mean for me?
How do I enable 5G on my phone?
Do I need 5G?
Will I get 5G in my area?
Why is there a speed cap on 4G and 5G?
Will I notice a speed difference on 5G?
Is 5G safe?
With the launch of 5G, will 4G and VoLTE still work?
Check your coverage
What plans are limited to 40Mbps?
Our regional network is expanding!
Can I use an international phone with a felix SIM?
Why is my phone’s hotspot not working?
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
