My streaming is slow

Our 25GB and 50GB plans have a speed cap of 150Mbps, and on our Unlimited data plan speeds are capped at up to 40Mbps.

If you’re experiencing slow speeds, we recommend checking your speed in real-time on free websites like Speedtest by Ookla – The Global Broadband Speed Test.

If you’re on our unlimited data plan and getting less than 40Mbps, you can try toggling the resolution (i.e. moving from HD 1080 to HD 720). You can usually do so on the bottom right-hand corner of the video you’re trying to stream.

Need more help troubleshooting? Reach out to our team on live chat.