How do I change my SIM type?
To swap from an eSIM to a physical SIM or vice versa, head to the felix mobile app and tap Settings > Replace or swap your SIM > Swap my physical SIM for an eSIM.
If you have an eSIM installed, you’ll see the option to Swap my eSIM for a physical SIM. From there, the app will guide you through the setup of your eSIM. You’ll need to be connected to WiFi to do so.
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Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
