Payments + plans
felix; a prepaid mobile subscription rebelling against bill shock.
How do I manage voicemail?
How do I manage voicemail?
How does the payment cycle work?
How does the payment cycle work?
When do my payments start?
When do my payments start?
What happens if my auto renewal payment fails?
What happens if my auto renewal payment fails?
Can I pay early?
Can I pay early?
How can I pay for my subscription?
How can I pay for my subscription?
When does my subscription expire?
When does my subscription expire?
What is my felix wallet?
What is my felix wallet?
Can I get a tax invoice?
Can I get a tax invoice?
Is it free to call/text premium rate numbers?
Is it free to call/text premium rate numbers?
Will I be charged GST?
Will I be charged GST?
How do I update my payment details?
How do I update my payment details?
Can I purchase multiple SIMs under the one account?
Can I purchase multiple SIMs under the one account?
What's my phone number?
What's my phone number?
How do I update my contact details?
How do I update my contact details?
My phone has been lost or stolen
My phone has been lost or stolen
How do I manage call waiting?
How do I manage call waiting?
Can I change my mobile number once I'm already activated?
Can I change my mobile number once I'm already activated?
I need a replacement physical SIM or eSIM
I need a replacement physical SIM or eSIM
How does pausing my felix subscription work?
How does pausing my felix subscription work?
Can I cancel my felix subscription?
Can I cancel my felix subscription?
How do I transfer my account/mobile number to another person?
How do I transfer my account/mobile number to another person?
I've forgotten my password or email address
I've forgotten my password or email address
Can I view my usage history?
Can I view my usage history?
How do I manage caller ID?
How do I manage caller ID?
How do I manage call diversions?
How do I manage call diversions?
Refer a friend
Refer a friend
How do I activate my replacement physical SIM?
How do I activate my replacement physical SIM?
How do I remove an eSIM that I no longer need?
How do I remove an eSIM that I no longer need?
Can I use both a physical SIM and an eSIM on my device?
Can I use both a physical SIM and an eSIM on my device?
How do I move my eSIM to another device?
How do I move my eSIM to another device?
How do I change my SIM type?
How do I change my SIM type?
What is VoLTE?
What is VoLTE?
Does it cost extra to use VoLTE or WiFi Calling?
Does it cost extra to use VoLTE or WiFi Calling?
What is WiFi Calling?
What is WiFi Calling?
Where can I find my referral credit?
Where can I find my referral credit?
What does unlimited data banking mean?
What does unlimited data banking mean?
What happens when I exceed my data limit?
What happens when I exceed my data limit?
Can I upgrade or downgrade to a larger or smaller plan?
Can I upgrade or downgrade to a larger or smaller plan?
How do I add a 10GB data pack? (25GB and 50GB plans only)
How do I add a 10GB data pack? (25GB and 50GB plans only)
Donating data for trees
Donating data for trees
How often can I change or upgrade my plan?
How often can I change or upgrade my plan?
Can I use VoLTE (Voice over Long Term Evolution) to call emergency services?
Can I use VoLTE (Voice over Long Term Evolution) to call emergency services?
What's my felix account number?
What's my felix account number?
How do I upgrade to a 5G SIM?
How do I upgrade to a 5G SIM?
Do I need a 5G plan or pay extra for 5G?
Do I need a 5G plan or pay extra for 5G?
Use the felix mobile app to manage your plan and account details
Use the felix mobile app to manage your plan and account details
Can I change my phone's ring time?
Can I change my phone's ring time?
How do I unpause my felix plan?
How do I unpause my felix plan?
Manual payment options
Manual payment options
Need more help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
Need help?
Chat with us
Our Australian based support team is online until 8PM today (Sydney time). Support times
