Overview

1. Information on how to enter the 2026 Felix Mobile Social Media competition (Competition) and the available prizes forms part of these terms and conditions of entry (Terms and Conditions). Submission of an entry is deemed acceptance of these Terms and Conditions.

2. The promoter is TPG Telecom Limited trading as Felix Mobile (ABN 76 096 304 620) of Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 (Felix Mobile or Promoter).

Eligibility

1. Entry is open to Australian residents aged 18 or above who are Felix Mobile customers as at the winner selection date at 10:00AM (AEST) on Wednesday, 24 June 2026 (Eligible Entrants or Entrant).

2. Employees (and their immediate families) of the Promoter, participating retailers or any of their associated agencies or companies are ineligible to enter.

Competition Period

1. The Competition commences at 4:00PM (AEST) on Wednesday, 17 June 2026 and concludes at 4:00PM (AEST) on Tuesday, 23 June 2026 (Competition Period).

How to enter

1. To submit an entry in the Competition, Eligible Entrants must, during the Competition Period, insert in the comments section of the relevant Felix Mobile Facebook or Instagram post promoting this Competition an answer to the following question: “In 25 words or less: Why would you love to plant trees with felix?” (Entry or Entry Submission).

2. Entry into the Competition will occur automatically upon a making an Entry Submission.

3. Entries will only be considered if they are made within the Competition Period.

4. An Entry is deemed to be received at the time of its receipt by the Promotor and not at the time of transmission.

5. Eligible Entrants may enter the Competition only once. Any additional entry submission(s) made by the same Eligible Entrant will be deemed invalid.

6. If an Eligible Entrant enters the Competition during the Competition Period but ceases to be a Felix Mobile customer at the winner selection date at 10:00AM (AEST) on Wednesday, 24 June 2026, the Eligible Entrant will be removed from the Competition and will be ineligible to receive a prize.

7. Any costs associated with entering the Competition are the Entrant’s responsibility.

8. The Promoter reserves the right to verify the validity of the Entry and to disqualify any Entrant who the Promoter believes has either tampered with the entry process or has made an Entry other than in accordance with these Terms and Conditions.

9. Incomplete Entries will be deemed invalid. Any incorrect details submitted may render the corresponding Entry invalid.

10. All Entries are the property of the Promoter. No responsibility is accepted for Entries not received by the Promoter. Entries will be deemed invalid if stolen, forged, mutilated or tampered with in any way.

11. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

12. If there is a dispute as to the identity of an Entrant, the Entrant will be deemed to be the person in whose name the associated Felix Mobile account is held.

Selection of Winners and Prize

1. There will be 5 winners of the Competition in total (Winners).

2. The Winners will be selected by the Promoter at Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 at 10:00AM (AEST) on Wednesday, 24 June 2026 based on the originality shown in the Entry Submission. The judging and selection of the Winner based on this criterion will be entirely at the Promoter’s discretion.

3. This Competition is a game of skill.

4. The prize each Winner will receive is valued at up to a total of $3,000 depending on the Winner’s state of residency (Prize) comprising:

5. 2 return flight tickets to Melbourne, Victoria with an airline of the Promoter’s choice, valued at up to $1,600;

6. a hotel accommodation for 2 people for a 2-night stay at a hotel of the Promoter’s choice, valued at up to $600;

7. a hired car for 3 days from a car hire agency of the Promoter’s choice, valued at up to $300;

8. a Visa Gift Card, valued at $500; and

9. a hands-on tree planting experience in Yarra Valley, Victoria for 2 people,

all of which are scheduled to take place between Friday, 31 July 2026 and Sunday, 2 August 2026, (together, Prize Inclusions).

1. Total number of Prizes = 5. Total Prize Value = up to $15,000 incl GST.

2. Each Winner may nominate one guest to use the Prize with them.

3. The Winners and their nominated guests acknowledge that the dates associated with the Prize under clause 21 are subject to change depending on the weather conditions and planting site availability. If there are any changes to the dates associated with the Prize, the Promoter will take all reasonable steps to notify the Winners and their nominated guests as soon as practicable.

4. The Prize is subject to the terms and conditions of each Prize Inclusion, and the Promoter accepts no responsibility for the Winners and their nominated guests’ compliance with those terms and conditions, including but not limited to the provision of the Winners and their nominated guests’ credit card details to the car hire agency and hotel as a security bond for the hired car and hotel accommodation.

5. The Promoter accepts no responsibility and will not be held liable for any actual or risk of loss or damage, injury or any other claims in connection with the use of the Prize by the Winners and their nominated guests, including but not limited to any damage caused by the Winners, their nominated guests and/or any third parties to the hired car and/or the hotel accommodation.

6. The Prize and Prize Inclusions are not to be resold, or transferred to a third party, nor are they exchangeable, or redeemable for cash. The Promoter accepts no responsibility for any variation in prize value. All prize values are the recommended retail price and are correct at the time of printing.

7. If the Promoter is unable to supply the Prize, or part of the Prize, the Promoter reserves the right, subject to the written directions of any competent authority, to supply another prize of greater or equal value.

8. All additional costs not expressly stated, but which may be incurred in acceptance and use of the Prize, are the sole responsibility of the Winners their nominated guests.

9. The Promoter accepts no responsibility for a Prize Inclusion being damaged or lost in transit.

Notification and re-selection of Winners

1. The Promoter will notify the Winners in writing via direct message to the Facebook or Instagram account the Winner used to enter their Entry Submissions by 11:59PM (AEST) on Wednesday, 24 June 2026, which will announce them as a Winner. The Winners will be instructed to confirm their eligibility and ability to claim the Prize. The Promoter will not request payment details from the Winners to claim a Prize.

2. The Promoter will take all reasonable steps to notify each Winner.

3. Each Winner must claim their Prize by 11:59PM (AEST) on Monday, 29 June 2026 (Prize Claim Date).

4. Subject to clauses 35-37 below, if for any reason whatsoever a Winner does not claim their Prize by the Prize Claim Date, then the Prize will be forfeited by the Winner and neither cash nor any other prize will be awarded in lieu of that Prize.

5. If for any reason whatsoever a Winner does not accept their Prize by the Prize Claim Date, the Promoter will re-select and announce a back-up winner (Back-Up Winner) at Level 27, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Barangaroo NSW 2000 at 10:00AM (AEST) on Tuesday, 30 June 2026. This Back-Up Winner will enjoy the same rights and responsibilities as the Winner they replaced, as outlined in these Terms and Conditions.

6. A Back-Up Winner will be notified in writing via direct message to the Facebook or Instagram account the Winner used to enter their Entry Submissions by 11:59PM (AEST) on Tuesday, 30 June 2026.

7. If for any reason whatsoever a Back-Up Winner does not claim their Prize by 11:59PM (AEST) on Sunday, 5 July 2026 then the Prize will be forfeited by the Back-Up Winner and neither cash nor any other prize will be awarded in lieu of that Prize.

General

1. Eligible Entrants can only enter in their own name.

2. The Promoter reserves the right to request the Eligible Entrant to produce appropriate and reasonable documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the Eligible Entrant’s eligibility to enter and claim a Prize, before issuing a Prize.

3. If for any reason whatsoever beyond the reasonable control of the Promoter, the Competition is not capable of being conducted as reasonably anticipated, the Promoter reserves the right, in its discretion, unless to do so would be prohibited by law, to (a) disqualify any Entrant; and/or (b) to cancel, suspend, modify, terminate or cancel the Competition, subject to State or Territory regulation.

4. The Promoter assumes no responsibility for, and the Eligible Entrant releases the Promoter from responsibility for, any failure to receive an Entry or for inaccurate information or for any loss, claim, damage or injury to person or property (including computer systems and servers) as a result of the Eligible Entrant’s participation in the Competition or the conduct of the Competition generally or as a direct or indirect result of an Entrant’s error, any technical problem of any kind including communications or network failure, unauthorised access to, transferring or theft of data, whether caused by the Eligible Entrant or associated with the equipment or programming used in the conduct of this Competition. If, because of any such problem, this Competition is not able to be conducted as planned and/or the Competition’s administration, security, fairness or integrity are compromised or affected, the Promoter may (where necessary with the approval of the relevant department) cancel, terminate, modify or suspend the Competition and/or disqualify any Entrant involved in interfering or tampering with the conduct of this Competition in any way.

5. These Terms and Conditions do not, nor do they intend to, limit, exclude or modify any non-excludable statutory guarantee under the Competition and Consumer Act 2010 (Cth) or any other warranties (whether express or implied) or terms under any state or federal legislation which cannot be excluded.

6. Subject to clause 42 and to the maximum extent permitted under law, the Promoter (including its officers, employees and agents) excludes all liability whether arising in tort (including, without limitation, negligence), contract or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss or profits) whether direct, indirect, special or consequential, arising in any way out of the Competition, including, without limitation, the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any Entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in Prize value to that stated in these Terms and Conditions; (e) any tax implications; and/or (f) a Prize or use of a Prize. Nothing in these Terms and Conditions affects the statutory rights of any person under the Australian Consumer Law or any other applicable law.

7. The Entrants and the Winners’ nominated guests’ personal information will be collected by the Promoter. Personal information will be stored on the Promoter’s databases. Personal information will be handled in accordance with the Promoter’s privacy policy which is located at https://felixmobile.com.au/terms-policies/privacy. The Promoter gathers personal information about the Entrants and the Winners’ nominated guests to enable them to participate in this Competition and may disclose the Entrants and the Winners’ nominated guests’ personal information to third parties including prize suppliers and service providers to assist in conducting this Competition and to the State and Territory trade promotion or lottery department as required under the relevant trade promotion or lottery legislation. If the Entrants or the Winners’ nominated guests do not provide their personal information as requested, they may be ineligible to enter into the Competition and/or receive the Prize or any of the Prize Inclusions.

8. This Competition is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. The Entrant releases Facebook and Instagram from all liability in relation to the Competition.