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Terms and Conditions

$35/month felix subscription (month to month)

For personal use by approved customers only. You must supply your own handset in order to sign up to this $35 felix subscription (Subscription). Your Subscription and the inclusions will automatically renew on a calendar monthly basis unless otherwise stated. Subscription excludes Premium Services, 1223, & 1225 directory services, 123 Ask-Us-Anything, International Roaming, content purchases, and standard international calls and text. You must purchase a felix Unlimited International Calls and Text product in order to call or text selected countries overseas, and/or an International Roaming product if you wish to use data, call or text in selected countries overseas.

Minimum monthly spend and total minimum cost is $35 (Fee). Must connect for minimum one month. Recurring monthly subscription Fee charged in advance until you notify that you wish to cancel.

Data included in this Subscription is not shareable with any other subscription on your account and vice versa.

Data
Data for use in Australia within the Vodafone Network coverage area. Unlimited data is available at speeds of up to 20Mbps until your next billing month. With 20Mbps you can stream music and high definition video, make a video call, browse the internet and catch up on social media, however downloading or uploading very large files may be slow to load. To find out what speeds of 20Mbps means for you, go to felixmobile.com.au/plan/data-speed. Actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Fair Use Policy applies. See felixmobile.com.au/terms-policies/standard-form-of-agreement

$5/month Unlimited International Calls and Text Product (month to month)

Only available to customers who are connected to a $35 felix subscription (Eligible Subscription). Minimum monthly spend is $5 (Fee). Unlimited International Calls and Text (Product) includes unlimited standard International calls and text from Australia to selected countries as listed at felixmobile.com.au/plan/international-calls-text (excludes premium, video, special and overseas free phone numbers). Included countries may vary and are subject to change. You cannot make standard international voice calls or send standard texts to countries outside of the selected countries as listed above with this Product. Recurring calendar monthly subscription Fee charged in advance until you notify that you wish to cancel. Product expiry and subscription cycle align with your Eligible Subscription. The Fee for your first month will be charged full and it will not be pro-rated when purchased part-way through a monthly subscription cycle. Max one pack per connection per month. Product is only accessible to the connection who has added the Product – it is not shareable. If your Eligible Subscription is cancelled, this Product will also automatically cancel. Fair Use Policy applies.


One Tree Planted – tree planting initiative

One tree planted for every month you're with us with an active $35 felix subscription (Eligible Subscription). Active means every month you pay for an Eligible Subscription. Trees are planted by our vendor One Tree Planted, by forecast in advance or retrospectively, but usually within 18 months of each monthly Eligible Subscription, of varying species and in varying locations in Australia and/or around the world. We will provide you with general progress updates periodically. We make no representations or guarantee as to the health and lifespan of any tree planted, including whether any tree reaches maturity.  For every month your Eligible Subscription is paused, a tree will not be contributed. If your Eligible Subscription is cancelled, your tree contribution will also cease. Felix Mobile reserves the right to change the environmental model it chooses to invest in, of which tree planting with One Tree Planted is an example. Subject to change. T&Cs apply.

felix wallet – Refer a friend

felix customers can share a unique code with friends. When your friend inserts your unique code, signs up to a $35 felix subscription (Eligible Subscription) and activates their felix SIM, you will both receive $5 of felix wallet discounts (Discount). Discount will be applied towards your next felix purchase, such as your next Eligible Subscription renewal. You may share your unique code as many times as you like, but your referring friend must enter this code when signing up to an Eligible Subscription, it cannot be applied retrospectively. You can start referring after activation of your felix SIM. Discount expires when your Eligible Subscription is cancelled. Discount cannot be transferred. Subject to change.

felix 7 Day Happiness Guarantee

The 7 Day Happiness Guarantee is available to you if you’re a new felix customer. To make a claim, you can contact us within 7 days of activating your SIM via Live Chat either on the Felix Mobile App or through the website - felixmobile.com.au.

We will refund to you 100% of the first Monthly Subscription Charges including Charges for the Unlimited International Calls and Text product if selected by you, Charges for the International Roaming product if any, taxes if any, and your shipping costs. If a felix promotion has been applied to your Charges or shipping costs, only the actual amount paid by you will be refunded. We will discuss a process to refund all costs that works for you when you contact us.

Unless you are transferring your number to another provider, your Subscription will be considered finalised on the date we terminate your Subscription. If you are transferring your number to another provider you must do so within 5 business days of making the claim, in which case your phone plan will be finalised once your number has been successfully transferred. If you do not transfer your number within 5 business days after making your claim, we will terminate your Subscription.

If you’re buying a new Subscription, the 7 Day Happiness Guarantee only applies to the new Subscription and not to any existing Subscriptions you have – unless, of course, they are less than 7 days young themselves and also eligible.

If there are any Discounts on your Account that have been given to you by felix, they won't be refunded, exchanged or redeemable for cash when you claim.

None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). TPG Telecom Limited ABN 76 096 304 620

© 2020 TPG Telecom Limited (ABN 76 096 304 620) trading as Felix Mobile