WiFi Calling + VoLTE

If your device isn’t listed in the compatible device list, you may not be able to make Wi-Fi calls. Check with your device manufacturer.

If Wi-Fi Calling is a feature you’d like to use, consider changing your handset to any compatible device, turn on Wi-Fi calling and make sure the device has the latest software.

felix may add or withdraw devices from the compatible device list from time to time – for example when software updates are no longer supported on older models.

When on a Wi-Fi call the device will display a Wi-Fi call icon next to the Wi-Fi signal bar. Some devices may show variants of this icon based on the device manufacturer.

Yes. You can turn off Wi-Fi Calling in your device settings. You can view instructions on how to do this in your Device User Guides.

Yes. The call record on your bill will state ‘Over Wi-Fi’. Calls made over Wi-Fi (Wi-Fi Calling) will be displayed in AEST/AEDT time.

Yes. Wi-Fi Calling uses the same standard authentication to validate the user while making a voice call as if they were making a call over our mobile network. Our current compatible devices enable a secured connection between the device and the network that will ensure all the voice call, MMS and SMS text messages are encrypted.

Your device will automatically choose the best available connection type (4G, 5G, Wi-Fi) and automatically route calls through that connection. However, on most devices capable of Wi-Fi Calling, you can enable Airplane Mode to force the device to make Wi-Fi calls with Wi-Fi Calling switched on.

Yes. VPNs are supported, providing the private network doesn’t have firewall rules to restrict accessing Wi-Fi Calling.

Wi-Fi Calling uses around 100 – 120kbps. The majority of broadband services should be capable of running Wi-Fi calls. Delays can be an issue for Wi-Fi calls, so in situations where there is high latency on broadband (i.e. Satellite) then call quality may be reduced.

Wi-Fi Calling uses only a small percentage of what might be considered a slow broadband service. However high downloads (i.e. streaming video) may possibly result in a loss of voice quality in extreme circumstances. If you have poor upload speeds your Wi-Fi call may disconnect.

There are a few reasons Wi-Fi Calling may not be working, such as the Internet Service Providers (ISP) being incompatible, specific firewall settings and other configuration issues with business and public Wi-Fi networks. If possible, contact the Internet Service Provider and check if they allow Wi-Fi Calling.

Only when the felix mobile network coverage is insufficient to make a call will the phone switch to Wi-Fi Calling, if Wi-Fi Calling is available.

Currently, calls will be forwarded based on your existing settings whilst you are in Wi-Fi Calling mode. You won’t be able to change the forwarding settings until you are off Wi-Fi and connected to the mobile network.

felix mobile will use the best information available to assist with locating your device when making a Wi-Fi call. However, on dialling some special numbers which connect based on location, i.e.1300 or 1800, you may get an announcement if the correct location is not available. To call these numbers you may need to switch off Wi-Fi Calling in your device settings, connect back to the mobile network and dial the number again. If you call 000 and are not in a felix coverage area, your call will connect to any Australian mobile network that has coverage.

All our plans are compatible with Wi-Fi Calling.

When on a Wi-Fi connection the calls to emergency services numbers may not know your location. It is therefore recommended to switch off Wi-Fi Calling in your device settings, connect back to the mobile network and dial the emergency number again.

If you are connected to Wi-Fi Calling an icon will appear at the top of the mobile screen, next to the Wi-Fi signal icon. Some devices may show variants of this icon based on the device manufacturer. If you cannot see this icon then Wi-Fi Calling is not able to connect via your current Wi-Fi connection. The reasons for this may include:

• The Wi-Fi connection is not able to support Wi-Fi Calling.

• Wi-Fi Calling is not enabled in handset settings.

• Handset software is not updated

All of our phone plans are Voice over LTE accessible.

Voice over LTE is available wherever there is 4G coverage. Use our coverage checker to see where 4G coverage is available.

No. Voice over LTE is charged in the same way as all other voice calls and doesn’t use your mobile data allowance.

If you’re using an iPhone, ‘4G’ will be displayed in the status bar when using Voice over LTE.

If you’re using an Android device, ‘VoLTE’ will be displayed in the status bar beside the 4G icon.

Yes, but your device will use our 4G network to access Voice over LTE.

If you’re on international roaming in the USA, you may be able to use VoLTE through some of their networks.

Using VoLTE when you’re on international roaming may give you a better call quality with a faster call connection. You can also browse the internet or use apps at the same time.

You’ll need a compatible device with VoLTE enabled and be on an eligible plan.