felix subscriptions (month to month)
For personal use by approved customers only. You must supply your own handset in order to sign up to any felix subscription (Subscription). Your Subscription and the inclusions will automatically renew on a calendar monthly basis unless otherwise stated. Subscription excludes Premium Services, 1223, & 1225 directory services, 123 Ask-Us-Anything, International Roaming, content purchases, and standard international calls and text. You must purchase a felix Unlimited International Calls and Text product in order to call or text selected destinations overseas, and/or an International Roaming product if you wish to use data, call or text in selected destinations overseas.
felix 25GB per month plan Minimum monthly spend and total minimum cost is $30 (Fee). Must connect for minimum one month. Recurring monthly subscription Fee charged in advance until you notify that you wish to cancel.
All unused data from Your Subscription (25GB) will be added to your data bank at the end of each monthly billing cycle. There is no limit to how much data your data bank can hold.
Data is only for use in Australia within the Vodafone Network coverage area. Once included data and data bank allocation is exhausted you can continue to access data at speeds of up to 1.5Mbps. At 1.5Mbps, you can check your socials, browse the web, and stream music but is not suitable for HD video. For more information check out our speed guide at http://felixmobile.com.au/plan/data-speed . The actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage, and if you are roaming.
Data included in this Subscription is not shareable with any other subscription on your account and vice versa. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Fair Use Policy applies. See http://felixmobile.com.au/terms-policies/standard-form-of-agreement.
felix 50GB per month plan Minimum monthly spend and total minimum cost is $35 (Fee). Must connect for minimum one month. Recurring monthly subscription Fee charged in advance until you notify that you wish to cancel.
All unused data from Your Subscription (50GB) will be added to your data bank at the end of each monthly billing cycle. There is no limit to how much data your data bank can hold.
Data is only for use in Australia within the Vodafone Network coverage area. Once included data and data bank allocation is exhausted you can continue to access data at speeds of up to 1.5Mbps. At 1.5Mbps, you can check your socials, browse the web, and stream music but is not suitable for HD video. For more information check out our speed guide at http://felixmobile.com.au/plan/data-speed . The actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage, and if you are roaming.
Data included in this Subscription is not shareable with any other subscription on your account and vice versa. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Fair Use Policy applies. See http://felixmobile.com.au/terms-policies/standard-form-of-agreement
felix unlimited mobile data plan Minimum monthly spend and total minimum cost is $40 (Fee). Must connect for minimum one month. Recurring monthly subscription fee charged in advance until you notify that you wish to cancel.
Data included in this subscription is not shareable with any other subscription on your account and vice versa.
Data is for use in Australia within the Vodafone network coverage area. Unlimited data speeds is available at speeds of up to 40Mbps until your next billing month. With 40Mbps, you can stream music and high-definition videos, make video calls, browse the internet and use social media. However, downloading and uploading very large files may be slow. Find out what you can do with speeds up to 40Mbps here. The actual speeds you experience will continually vary depending your device capabilities, your location, the network congestion, network coverage, and if you are roaming. Hotspotting or tethering is permitted to personal devices only. This plan must not be used as a modem or as a substitute for home or office internet. Fair Use Policy applies. See our Standard Form of Agreement.
felix Unlimited+ mobile data plan Minimum monthly spend and total minimum cost is $50 (Fee). Must connect for minimum one month. Recurring monthly subscription Fee charged in advance until you notify that you wish to cancel. Data included in this Subscription is not shareable with any other subscription on your account and vice versa.
Data for use in Australia within the Vodafone Network coverage area. Unlimited data is available at speeds of up to 80Mbps until your next billing month. With 80Mbps, you can download larger files, apps, movies and other content faster than on our Unlimited mobile data plan with speeds up to 40Mbps. Our Unlimited+ data plan requires a 5G compatible device in our 5G coverage area. To find out what speeds of 80Mbps means for you, go to http://felixmobile.com.au/plan/data-speed.
Actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Fair Use Policy applies. See http:// felixmobile.com.au/terms-policies/standard-form-of-agreement
50% off your first 3 months on felix unlimited mobile data plan
For personal use only. Offer available only to new and approved felix customers (“Eligible Customers”) who purchase a felix subscription online via the felix website or app on any of our three plans (“Subscription Plan”) using a unique promotion code. Offer is available until withdrawn. This offer is not available for in-store purchases including retail outlets such as Coles. Approved customers include customers who have not previously had an account with felix as well as past customers who do not hold a registered felix account.
Eligible customers receive their first 3 months of their Unlimited data plan.
Customers may cancel at any time with no lock-in contract. Total minimum spend on our Unlimited data mobile plan is $20. Customer must activate their SIMs within 3 months of purchase.
After 3 months, your Subscription plan will automatically renew at $40 on our Unlimited data mobile plan. 1 promotion available for each eligible customer. This offer does not stack with other offers.
Customers cannot sign up with more than one account as part of this promotion. If a customer is found in breach, any order created with an ineligible account will be cancelled.
If, for any reason whatsoever, you do not make a recurring monthly subscription fee payment during the first 3 months by your prescribed due date or pause your subscription during first three months, you must pay the full subscription fee as noted above to be eligible for any subsequent discounts available to you in connection with this promotion.
Offer does not apply to $5 Unlimited International Calls and Texts or $20 International Roaming (“add ons”). Offer not transferable or redeemable for cash and subject to change. Not for commercial or resale purposes.
50GB for $17.50/mth for 3 months, then $35/mth.
Offer available only to new and approved felix customers (“Eligible Customers”) who purchase a felix subscription online via the felix website or app on any of our three plans (“Subscription Plan”) using a unique promotion code. Offer is available until withdrawn. This offer is not available for in-store purchases including retail outlets such as Coles. Approved customers include customers who have not previously had an account with felix as well as past customers who do not hold a registered felix account.
Eligible customers receive their first 3 months of their 50GB data plan.
Customers may cancel at any time with no lock-in contract. Total minimum spend on our 50GB data mobile plan is $17.50/mth. Customer must activate their SIMs within 3 months of purchase.
After 3 months, your Subscription plan will automatically renew at $35 on our 50GB data plan. 1 promotion available for each eligible customer. This offer does not stack with other offers.
Customers cannot sign up with more than one account as part of this promotion. If a customer is found in breach, any order created with an ineligible account will be cancelled.
If, for any reason whatsoever, you do not make a recurring monthly subscription fee payment during the first 3 months by your prescribed due date or pause your subscription during first three months, you must pay the full subscription fee as noted above to be eligible for any subsequent discounts available to you in connection with this promotion.
Offer does not apply to $5 Unlimited International Calls and Texts or $20 International Roaming (“add ons”). Offer not transferable or redeemable for cash and subject to change. Not for commercial or resale purposes.
25GB for $15/mth for 2 months, then $30/mth.
Offer available only to new and approved felix customers (“Eligible Customers”) who purchase a felix subscription online via the felix website or app on any of our three plans (“Subscription Plan”) using a unique promotion code. Offer is available until withdrawn. This offer is not available for in-store purchases including retail outlets such as Coles. Approved customers include customers who have not previously had an account with felix as well as past customers who do not hold a registered felix account.
Eligible customers receive their first 2 months of their 25GB data plan.
Customers may cancel at any time with no lock-in contract. Total minimum spend on our 25GB data mobile plan is $15/mth. Customer must activate their SIMs within 3 months of purchase.
After 2 months, your Subscription plan will automatically renew at $30 on our 25GB data plan. 1 promotion available for each eligible customer. This offer does not stack with other offers.
Customers cannot sign up with more than one account as part of this promotion. If a customer is found in breach, any order created with an ineligible account will be cancelled.
If, for any reason whatsoever, you do not make a recurring monthly subscription fee payment during the first 2 months by your prescribed due date or pause your subscription during first two months, you must pay the full subscription fee as noted above to be eligible for any subsequent discounts available to you in connection with this promotion.
Offer does not apply to $5 Unlimited International Calls and Texts or $20 International Roaming (“add ons”). Offer not transferable or redeemable for cash and subject to change. Not for commercial or resale purposes.
$10 10GB Data Pack (once off) You may manually add a data pack at $10 for 10GB when required in the felix mobile app. Each 10GB data pack will go into your data bank to be used after your included or bonus data from the current subscription cycle. The cost of 1MB for additional data under the 10GB data pack is $0.098. If your plan is cancelled, you will forfeit any unused data in your data bank.
$5/month Unlimited International Calls and Text Product (month to month) Only available to customers who are connected to any felix subscription (Eligible Subscription). Minimum monthly spend is $5 (Fee). Unlimited International Calls and Text (Product) includes unlimited standard International calls and text from Australia to selected destinations as listed at http://felixmobile.com.au/plan/international-calls-text (excludes premium, video, special and overseas free phone numbers). Included destinations may vary and are subject to change. You cannot make standard international voice calls or send standard texts to destinations outside of the selected destinations as listed above with this Product. Recurring calendar monthly subscription Fee charged in advance until you notify that you wish to cancel. Product expiry and subscription cycle align with your Eligible Subscription. The Fee for your first month will be charged full and it will not be pro-rated when purchased part-way through a monthly subscription cycle. Max one pack per connection per month. Product is only accessible to the connection who has added the Product – it is not shareable. If your Eligible Subscription is cancelled, this Product will also automatically cancel. Fair Use Policy applies.
Tree planting initiatives One tree donated on your behalf every month you have an active felix subscription (Eligible Subscription). Active means you pay for a felix mobile plan every month. Trees, of varying species and in varying locations in Australia and/or around the world, are planted by our tree- planting partner, veritree,. We will provide general tree planting project updates periodically. We make no representations or guarantee as to the health and lifespan of any tree planted, including whether any tree reaches maturity. A tree will not be donated on your behalf during months your Eligible Subscription is paused or cancelled. Felix Mobile reserves the right to change at any time the environmental model it chooses to invest in, of which tree planting partner with veritree, is an example. Subject to change. T&Cs apply.
felix wallet – Refer a friend felix customers can share a unique code with friends. When your friend inserts your unique code, signs up to any felix subscription (Eligible Subscription) and activates their felix SIM, they'll receive 50% off their first 4 months and you'll receive $10 of felix wallet credit (Discount). Discount will be applied towards your next felix purchase, such as your next Eligible Subscription renewal. You may share your unique code as many times as you like, but your referring friend must enter this code when signing up to an Eligible Subscription, it cannot be applied retrospectively. You can start referring after activation of your felix SIM. Discount expires when your Eligible Subscription is cancelled. Discount cannot be transferred. Subject to change.
felix 7 Day Happiness Guarantee The 7 Day Happiness Guarantee is available to you if you’re a new felix customer. To make a claim, you can contact us within 7 days of activating your SIM via Live Chat either on the Felix Mobile App or through the website - http://felixmobile.com.au .
We will refund to you 100% of the first Monthly Subscription Charges including Charges for the Unlimited International Calls and Text product if selected by you, Charges for the International Roaming product if any, taxes if any, and your shipping costs. If a felix promotion has been applied to your Charges or shipping costs, only the actual amount paid by you will be refunded. We will discuss a process to refund all costs that works for you when you contact us. If you purchased your felix SIM Pack in-store, you must provide proof of purchase in form of a clear and legible receipt.
Unless you are transferring your number to another provider, your Subscription will be considered finalised on the date we terminate your Subscription. If you are transferring your number to another provider you must do so within 5 business days of making the claim, in which case your phone plan will be finalised once your number has been successfully transferred. If you do not transfer your number within 5 business days after making your claim, we will terminate your Subscription.
If you’re buying a new Subscription, the 7 Day Happiness Guarantee only applies to the new Subscription and not to any existing Subscriptions you have – unless, of course, they are less than 7 days young themselves and also eligible.
If there are any Discounts on your Account that have been given to you by felix, they won't be refunded, exchanged or redeemable for cash when you claim.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). TPG Telecom Limited ABN 76 096 304 620.
