1. Download the app or continue on the web to sign up
2. Order your SIM with free express delivery
3. Activate your SIM in the app
Use as much data as you need in Aus. 20Mbps is great for streaming HD video and music, scrolling and sharing to your socials, and using cloud storage. Very large files may be slow to load. Fair Use Policy applies. See what you can do at 20Mbps
Standard calls, SMS and MMS to mobiles and landlines plus calls to 13 & 18 numbers, and voicemail. For use in Aus.
You can tether to your personal devices, but felix is not to be used as a substitute for home internet or in a modem.
If you need a break from your monthly felix plan, simply pause your plan in the felix app. Read more.
Download a digital eSIM (embedded SIM) directly onto your device and connect in minutes without the need of a physical SIM. More on eSIM.
We'll plant a tree for you for every month you're with us.
We're pretty sure you'll think we're peachy, but if you don't, cancel any time in the app.
Your prepaid month-to-month plan lasts the full month. No sneaky 28 day expiry.
Stay in touch with loved ones overseas with standard calls and text from Australia to over 40 selected countries. Countries may vary
The important legal stuff
This phone plan is for personal use only, in Australia, and does not include premium services, calls or text to international countries (unless you have purchased Unlimited International Calls & Text), and third-party content. Our Fair Use Policy applies to your use of any service. For more information check out our Terms & Conditions and Critical Information Summaries pages.
felix operates on the Vodafone 4G/3G network covering 23 million Australians
Introduce felix to your friends and family, the great value mobile plan with great values. Refer a friend to felix and you'll both get one month free on us when they sign up and activate using your code, that's peachy! You can refer up to 12 friends.How to refer friends
Sign up to the $35/mth plan in your felix app, or here on the web. Don’t worry, your plan won’t actually start until you activate your SIM, so you won’t lose any days.
No worries! Fill in your details and we’ll send you a reminder when the time comes.
Thank you for leaving your details.
We will contact you before your existing plan is ready for renewal.
So you can switch to felix and help us do some good!
Use as much data as you need in Aus. 20Mbps is great for streaming HD video and music, scrolling and sharing to your socials, and using cloud storage. Very large files may be slow to load. For more information of what you can and can’t do at speeds of 20Mbps, see our guide. Fair Use Policy applies.
If you need a break from your monthly felix subscription, for a day or 2...or even 5; you can pause at any time. In the felix app, go to Service > Pause my plan. Once paused, you can continue to use your phone as normal until the end of your current billing cycle. For full details, visit felix Help or get in touch with our customer care team.
The felix 7 Day Happiness Guarantee is available to you if you’re a new felix customer. To make a claim, you can contact us within 7 days of activating your SIM via live chat on the felix mobile app. See below for full terms and conditions.
You can find our Fair Use Policy here.
felix $35/mth Subscription plan
For personal use by approved customers only. You must supply your own handset in order to sign up to this $35 felix subscription (Subscription). Your Subscription and the inclusions will automatically renew on a calendar monthly basis unless otherwise stated. Subscription excludes Premium Services, 1223, & 1225 directory services, 123 Ask-Us-Anything, International Roaming, content purchases, and standard international calls and text. You must purchase a felix Unlimited International Calls and Text product in order to call or text selected countries overseas, and/or an International Roaming product if you wish to use data, call or text in selected countries overseas.
Minimum monthly spend and total minimum cost is $35 (Fee). Must connect for minimum one month. Recurring monthly subscription Fee charged in advance until you notify that you wish to cancel.
Data included in this Subscription is not shareable with any other subscription on your account and vice versa.
Data for use in Australia within the Vodafone Network coverage area. Unlimited data is available at speeds of up to 20Mbps until your next billing month. With 20Mbps you can stream music and high definition video, make a video call, browse the internet and catch up on social media, however downloading or uploading very large files may be slow to load. To find out what speeds of 20Mbps means for you, read here. Actual speeds you reach will continually vary depending on many factors such as device capabilities, location, network congestion, network coverage and if you are roaming. Tethering permitted to personal devices only, but must not be used in a modem or as a substitute for a home internet service. Fair Use Policy applies. Read here.
felix $5/mth Unlimited International Calls + Text
Only available to customers who are connected to a $35 felix subscription (Eligible Subscription). Minimum monthly spend is $5 (Fee). Unlimited International Calls and Text (Product) includes unlimited standard International calls and text from Australia to selected countries as listed here (excludes premium, video, special and overseas free phone numbers). Included countries may vary and are subject to change. You cannot make standard international voice calls or send standard texts to countries outside of the selected countries as listed above with this Product. Recurring calendar monthly subscription Fee charged in advance until you notify that you wish to cancel. Product expiry and subscription cycle align with your Eligible Subscription. The Fee for your first month will be charged full and it will not be pro-rated when purchased part-way through a monthly subscription cycle. Max one pack per connection per month. Product is only accessible to the connection who has added the Product – it is not shareable. If your Eligible Subscription is cancelled, this Product will also automatically cancel. Fair Use Policy applies.
felix $20 International Roaming
Only available to eligible customers who are connected to a $35 felix subscription (Eligible Subscription). International Roaming (Product) expires 365 days from the date of purchase - any unused allowance will be forfeited. Fee is $20. Product is a one-off purchase and does not recur. Includes 4GB of data at speeds of up to 20Mbps, 100 standard international minutes and 100 standard international SMS to use while roaming in selected countries listed here. Countries are subject to change. Data is deducted in per KB increments. Calls charged in per minute increments. Excludes premium, video, special and overseas free phone numbers. Rates vary per country and are subject to change. You cannot use the Product when roaming in countries outside the selected countries listed above. You can purchase another Product at any time, any unused allowance from the original Product will not be forfeited until expiry. Product is only accessible to the connection which added the Product – it is not shareable. If your Eligible Subscription is cancelled, Product will also automatically cancel. All roaming services subject to network availability.
felix 7 Day Happiness Guarantee
The 7 Day Happiness Guarantee is available to new felix customers only. To make a claim and cancel your $35 felix subscription (“Subscription”) (including any add-ons), you must contact us within 7 days of activating your SIM via Live Chat either on the Felix Mobile App or through the website - felixmobile.com.au.
We will refund to you 100% of charges paid by you (“Charges”), which may include Charges for your first monthly Subscription, Unlimited International Calls and Text product (if any), International Roaming product (if any), taxes (if any), and your shipping costs (if any). If a felix promotion has been applied to your Charges or shipping costs, only the actual amount paid by you will be refunded. We will refund all Charges back to your nominated credit or debit card held with felix.
Unless you are transferring your number to another provider, your Subscription will be considered cancelled on the date you make your claim. If you are transferring your number to another provider you must do so within 5 business days of making the claim, in which case your Subscription will be cancelled once your number has been successfully transferred. If you do not transfer your number within 5 business days after making your claim, you will no longer be eligible for a refund.
If there are any Discounts on your Account that have been given to you by felix, they won't be refunded, exchanged or redeemable for cash when you claim.
None of this will affect any other rights or remedies you may have under the Competition and Consumer Act 2010 (Cth). TPG Telecom Limited ABN 76 096 304 620.
One tree a month - for every active customer
One tree planted for every month you're with us with an active $35 felix subscription (Eligible Subscription). Trees are planted by our vendor One Tree Planted, by forecast in advance or retrospectively, but usually within 18 months of each monthly Eligible Subscription, of varying species and in varying locations in Australia and/or around the world. We will provide you with general progress updates periodically. We make no representations or guarantee as to the health and lifespan of any tree planted, including whether any tree reaches maturity. For every month your Eligible Subscription is paused, a tree will not be contributed. If your Eligible Subscription is cancelled, your tree contribution will also cease. Felix Mobile reserves the right to change the environmental model it chooses to invest in, of which tree planting with One Tree Planted is an example. Subject to change. T&C apply.
felix wallet - Refer a friend
Existing customers on a $35/mth Subscription plan (“Subscription plan”) and new customers who are provided a unique code by the eligible existing customer, sign up to and activate a Subscription plan will both receive a one-off $35 credit in their felix wallet (‘Offer’).
Discount will be applied towards your next felix purchase, such as your next Eligible Subscription renewal. You may share your unique code an unlimited number of times, although your $35 discount will only apply for a maximum of 12 times.
The unique code must be applied when signing up to a Subscription Plan and cannot be applied retrospectively. You can start referring after activation of your felix SIM. If your referred friend cancels their subscription by enacting the 7 Day Happiness Guarantee, the $35 discount will be removed from your felix wallet. Discount expires when your Eligible Subscription is cancelled.
Discount cannot be transferred. Subject to change. Minimum monthly spend and total minimum cost is $35 (Fee). Referee cannot use this Offer in conjunction with other offers. Recurring monthly subscription Fee is charged in advance until you notify that you wish to cancel.